Refund policy

Return & Refund Policy

The Fidget Bar

Last updated: October 27, 2026

At The Fidget Bar, we want you to be happy with your purchase. We take care in assembling and preparing our products, but we understand that sometimes things don't work out. Here's what you need to know about returns, exchanges, and refunds.

Returns

We accept returns of eligible items within 14 days of delivery.

To qualify for a return:

  • The item must be unused and in its original condition.

  • All original pieces and accessories must be included.

  • You must provide an order number or proof of purchase.

  • You must contact us before shipping an item back.

To request a return, email hello@thefidgetbar.com with your order number and the reason for your return.

If your return is approved, we'll provide instructions and a return shipping address. Please do not send items back without contacting us first.

Approved returns must be shipped within 14 days of receiving return instructions.

Items That Cannot Be Returned

Because some of our products are personalized, made to order, or intended for sensory use, the following items are final sale unless they arrive damaged, defective, or incorrect:

  • Personalized fidgets featuring names, logos, or other custom designs

  • Custom corporate merchandise and bulk orders

  • Party in a Box kits once preparation has begun

  • Opened slime or other opened sensory products that cannot be safely resold

  • Opened mystery boxes or mystery packs

  • Gift cards, if offered

Standard keyboard fidgets are eligible for return, including our listed color combinations and switch options, provided they meet the return conditions above.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, missing pieces, or different from what you ordered, please contact us as soon as possible, ideally within 7 days of delivery.

Email hello@thefidgetbar.com with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging, when possible

We'll review the issue and work with you to arrange an appropriate replacement or refund.

If we made a mistake or an item arrived damaged or defective, we will cover any necessary return shipping costs.

Refunds

Once we receive and inspect an eligible return, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days of approval. Your bank or payment provider may take additional time to post the refund.

Original shipping charges are generally nonrefundable for change-of-mind returns. If your order was incorrect, defective, or not fulfilled, we will address applicable shipping charges as part of the resolution.

We do not charge restocking fees.

Return Shipping

For standard returns, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot confirm receipt of a return until it arrives.

If a return is necessary because of our error or a defective item, The Fidget Bar will cover the return shipping cost.

Exchanges

We do not currently offer direct exchanges through our online store.

If you'd prefer another color, style, or sound, please contact us to arrange an eligible return and place a new order for your preferred item.

For damaged, defective, or incorrect products, we may offer a replacement instead of requiring a new purchase.

Order Changes & Cancellations

Need to make a change? Email hello@thefidgetbar.com as soon as possible.

We will do our best to accommodate changes or cancellations before an order enters production or ships.

Because our products may be assembled or customized specifically for your order, changes and cancellations may not be possible once production has begun.

If we cannot fulfill or ship your order within the promised timeframe, we will notify you and provide the cancellation and refund options required by applicable law.

Party Packages & Corporate Orders

Party boxes, personalized merchandise, and corporate orders may require additional preparation, design, and production time.

Custom orders are generally not eligible for change-of-mind returns once production begins. Any applicable design fees, deposits, cancellation terms, and production requirements will be communicated before payment.

Hosted party experiences are subject to the cancellation and rescheduling terms agreed upon during booking.

Damaged, defective, or incorrect items will still be reviewed and resolved appropriately.

Questions?

We're a small Central Texas business, and we care about the products we send out.

If you have any questions about your order or this policy, please reach out.

The Fidget Bar
Email: hello@thefidgetbar.com
Website: www.thefidgetbar.com

Little Things, Big Joy.

Nothing in this policy limits rights you may have under applicable consumer protection laws.